01 · Where we ship
We ship to all 50 U.S. states and the District of Columbia. We do not currently ship to U.S. territories, APO/FPO addresses, or international destinations.
02 · Rates & timing
Rates are calculated at checkout based on destination and service level. Transit times are business days (Mon–Fri, excluding federal holidays), counted from the day the order ships — not from the day you order.
Orders over $75 ship free via Standard.
03 · Order processing
Orders placed before 11:00 AM CT on a business day ship the same day. Orders placed after 11:00 AM or on weekends ship the next business day. You receive two emails: an order confirmation at purchase, and a tracking email when the package ships.
If we cannot ship within 2 business days — for example, if a batch is released late or the lot earmarked for your order fails COA and is destroyed — we will email you before the 48-hour mark with a revised date and the option to cancel for a full refund.
04 · Packaging
Every order ships in protective outer packaging with the product jar sealed inside. If a package arrives damaged, or a seal is compromised in transit, that is covered under §07 below.
05 · Returns & refunds
Unopened product. Return for full refund within 30 days of delivery. Return shipping is on us for any issue where we're at fault (wrong product, damaged in transit), otherwise on the customer.
Opened product. We do not accept returns of opened supplement product — FDA rules prohibit resale and we will not restock-and-reship something that left our chain of custody. If you have an issue with opened product, see §06 (Quality replacement) or §07 (Damaged in transit) below.
Start a return from your account portal or email info@ironverity.com. Refunds issue to the original payment method within 3 business days of receiving the return.
06 · Quality replacement
If you open a jar and have any concern about its quality — texture, taste, color, COA — email us within 30 days with your order number. We will review, and if there is any chance the concern is valid, we ship a replacement from the next batch at no cost. We do not argue the point. We'd rather err on the side of the customer.
07 · Damaged in transit
Photograph the package and the product as received and email within 5 business days. We re-ship immediately via Expedited — no questions, no waiting on the carrier's claims process.
08 · Subscriptions
Subscription orders ship free via Standard. You may switch to Expedited or Overnight for any specific shipment by logging into your portal — the upcharge is the difference from Standard, not the full rate.
Skip, reschedule, or cancel at any time from the portal. Cancellation takes effect for the next scheduled shipment; we do not cancel a shipment after it has been charged and handed to the carrier.
09 · Contact
Iron Verity LLC Attn: Fulfillment Slinger, WI 53086 info@ironverity.com